Terms and Conditions

1.0 "We" refers to Instantforex.com.ng (a website owned by Itu Global Ventures) and "You" refers to anyone using the services of ItuGlobal.
1.1 We are not a financial institution and we are not a subsidiary of any funding system that we deal in.
1.2 We are only an Affiliate or Introducing Broker of Instaforex.com.
1.3 We offer our services only to anyone who wants to deposit and withdraw with Instaforex.com, using Neteller.
1.4 Our service is available to verified customers only. Your local bank account name must be the same with your Neteller account name and the official name you use for Instaforex accounts. Please contact us before doing any business with us. Any deposit made to our bank account without following due process as contained may not be treated. Such customers may be banned from using our services
1.5 All transactions are made through our bank account and it will be given to customers who want to do business with us only. Please note that we neither accept nor give cash payment at our office; no matter how small. All payment is processed electronically.
1.6 You are responsible for supplying your correct account number and other information. In the event that your fund is sent to a wrong account because you supplied a wrong account number, we will not be liable for any loss you may incur.
1.7 You will not use our services for money laundering or fraud activities. We do not allow any form of third party funding and withdrawal.
1.8 We will keep records of all transactions and we will make them available to relevant authorities when necessary.
1.9 We respect the privacy of our clients and will not share your information with anybody.
2.0 All transactions should be concluded within 0 - 48 hours. If there is any delay in your account funding or withdrawal, you will get in touch with our support department on the contact information listed on our contact page.
2.1 We fund with the exact amount we receive in our wallet. Please note this, you are the one to bear the receiving fund fee at a particular time you withdraw through us.
2.2 In the event that your withdrawal was suspended, returned and/or cancelled by the money processor for any reason. You are bound to make a full refund of any cash received from us.
2.3 We reserve the right to change the price of any of our products buy posting the information on our website. Note that a mail may not be sent to a customer for any changes in the price.
2.4 We reserve the right to amend these terms and conditions at any time.
2.5 By using any of our services, you agree to be bound by these terms as stated here.


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Privacy Policy
What information do we collect?
We collect information from you when do business with us.
When ordering for our services you may be asked to give your name, e-mail address, phone number, and account number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent; unless otherwise requested by a law enforcement agency.
To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, send a mail to us and title it thus: "REMOVE MY E-MAIL FROM YOUR EMAIL LIST."
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
Do we disclose any information to outside parties?
Nope. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This include trusted third parties who assist us in operating our website, conducting our business, or servicing you. But we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected for the purpose of doing business with you and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy.
If we decide to change our privacy policy, customers will see update here.

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FAQ

FAQs

Q: What do you do?

A: We are official partner/and representative of Instaforex.com. Clients who open accounts carry out their financial operations in Neteller as they fund and withdraw at Instaforex.com.

Q: Why should I fund and withdraw in Neteller, using your services?

A: Funding and withdrawing through us, using Neteller is fast. It is available only to those who fund and withdraw through Instaforex.com, using our services. Apart from that, you would enjoy occasional promos and rewards from us, as well as ability to partake in various promos, prizes, contests and programs offered by Instaforex.com

Q: What is the benefits of having an Instaforex.com account?

A: With Instaforex.com, you can also trade shares, commodities, CFDs, and cryptocurrencies. You can also benefit from various programs, promos and bonuses offered by Instaforex.com. These include welcome bonuses, sponsorships, raffle draws, Forex copy, PAMM accounts, contests, Forex signals, etc. You also withdraw fund and withdraw Neteller from us at parallel market rates.

Q: Do you allow funding and withdrawal with e-currencies apart from Neteller?

A: Nope. We deal in Neteller only, because it is regulated and dependable. Since Neteller is authorized by the Financial Conduct Authority in the UK, they maintain the highest standards across their business and services around the world. Their industry-leading physical and electronic security measures and Anti-Money Laundering protocols ensure their members are protected as far as possible from identity theft and fraud. Please bear it in mind that our services are dedicated to valid Instaforex.com customers who want to fund and withdraw in Neteller, using our services.

Q: How do I start using your services?

A: It's simple. Just open an account with us. Please visit the relevant area on our website to do this, and provide all the required info. Verification of account holders is done exclusively by Instaforex.com.

Q: Do you verify customers as well?

A: Yes, but do not confuse this with the verification exercise done by Instaforex.com, for their account holders. We also verify those who register on our website to ensure that we know those who are using our services. This is very important because the only means of funding and withdraw is Neteller, and the website is dedicated to Instaforex.com services.

Q: Do you allow third party funding and withdrawal?

A: Nope. Also, you can only withdraw to the same Neteller account you used to fund.

Q: Can I benefit from your services without registering on your website?

A: Nope. Our services are only for those who register on our website, and get verified by us.

Q. What would I do if I lose my password on your website?

A. Please ensure that you keep your password safe, trying not to forget it. You can retrieve your password if you lose it. However, for security reasons, you are unable to change your profile information. Please make sure all the information you input is correct and properly cross-checked before submission. You cannot change your information after submission.

Q: Can I come to your office?

A: You are always welcome at our office, though that is compulsory. All transactions are done online, and we are unable to give you cash. We do not accept cash at our office.

Q: Do you provide free training and seminars for your clients?

A: Yes, we do. We train our clients free of charge and we also provide free seminars. These events would be communicated to clients as and when due.

Q: How do I contact you?

A: Please see our "Contact Us" page. We prefer contacts through email, Skype and WhatsApp, which are our primary means of communication with our customers. We endeavor to reply all relevant questions and communication, though replies may not be immediate. Sometimes, you may contact us through our phone numbers. However, the numbers are always busy, which means your calls might not be picked at times. The numbers might sometimes be off. In this case, please use email or IMs systems.

Q What is the minimum amount of Neteller I can deposit and withdraw from you?

A: The minimum you can deposit through us is 20 USD worth of Neteller. There is no maximum deposit. The minimum you can also withdraw is 20 USD. The maximum you can withdraw is 5000 USD per day.

Q: If my Neteller account is denominated in another currency other than USD, can I still fund through you?

A: Yes you can fund through us if your account is denominated in other currency apart from USD. The remittance would get to our USD account automatically. When you withdraw through us, we fund you in USD and Neteller will settle you in your account denomination automatically.

Q: Whom do I contact if I have issues with my Instaforex.com account?

A: Please contact us if you have any issues and we would solve it for you.

Q: I have issues with my Neteller account. What do I do?

A: We cannot resolve any issues you have with your Neteller account. Please contact Neteller support if you have any issues, since they have good customer support systems. Their contact information is available on their website.